Founded in 1976, CooperComm has over 25 years experience in continuous quality
improvement (CQI) and business process reengineering (BPR). The goal has always been to
reduce costs while simultaneously improving service. This is a critical competency in
assisting customer to maximize the benefits from their relational systems projects.Everyone you ask can give a recent example of poor service and
systems ... circular support where the Web site says to call the hotline and the hotline
message says to go to the site ... call centers where incidents aren't resolved and then
the agent tries to sell the customer something ... unwanted opt-out junk mail dumped on
good customers ... instrusive data gathering ... the list is endless.
Key relationship management project questions include:
What is our overall relationship management plan?
What are the issues in vendor and system selection?
Do we implement our current processes and risk
“automating our own incompetence?”
How do we keep up with continuously changing
customer requirements?
How must the organization be structured to accomplish
a successful implementation?
CooperComm helps customers evaluate their processes and
maximize the lifetime value of all their relationships.
a long-term partner
CooperComm specializes in intimately understanding our
customers’ business. Our approach is to know your products, services, and industry.
As part of the engagement, we fully research each customer’s products, customers,
competitors and the marketplace trends. These long-lasting, high-value relationships are
why customers such as Anheuser-Busch, Apple, Maritz and IBM have each utilized us over
hundreds of times.
leveraging 25 years of experience
As a full-service, general purpose organizational
development firm, CooperComm has consulted in a variety of industries – as can be
seen from our extensive Clients List. In
addition, we specifically maintain ongoing customer, trade literature and Web research
in CRM and our customers’ industries.
