publications books • white papers • CD-ROM
CooperComm writes about organizational and productivity issues that effect business results. Current publications include:
books The Relational Enterprise®: Moving Beyond CRM to Maximize ALL Your Business Relationships (AMACOM, 2002)
Effective Competency Modeling & Reporting: A Step-by-Step Guide for Improving Individual and Organizational Performance (AMACOM, 2000)
white papers
Increasing the Validity of CRM ROI Studies Who Can Benefit from Competency Modeling & Reporting Insuring that Training Resources Generate Business Results Symptoms of a Dysfunctional Organization Leadership through Excellence of Character No Push® Selling End-User Computing Transition Costing Model
Increasing the Validity of CRM ROI Studies
Who Can Benefit from Competency Modeling & Reporting
Insuring that Training Resources Generate Business Results
Symptoms of a Dysfunctional Organization
Leadership through Excellence of Character
No Push® Selling
End-User Computing Transition Costing Model
competency model CD-ROM
Competency Coach® software + Working Model files
For further information: Contact us CooperComm, Inc. 16457 Wilson Farm Chesterfield (St. Louis) Missouri 63005-4525 USA (636) 537-1100 (tel/fax) This page was last updated on September 01, 2005. © CooperComm, Inc., 2005.
For further information: Contact us
CooperComm, Inc. 16457 Wilson Farm Chesterfield (St. Louis) Missouri 63005-4525 USA (636) 537-1100 (tel/fax) This page was last updated on September 01, 2005. © CooperComm, Inc., 2005.
