Multi-Purposed Learning™ ... This goes beyond blended learning to lower costs and increase retention by taking content and multi-purposing it for learner convenience, ease of study, and post-event skills refresh. Also check out our partner, e-J4.

The Relational Enterprise® ... Everyone is talking about the customer relationship management agenda for today's organizations, but no one is showing what organizational structures will be required. This is the topic of our new book, The Relational Enterprise®: Moving Beyond CRM to Maximize ALL Your Business Relationships (AMACOM, 2002.)

CRM ROI validity white paper ... Check out our white paper, Increasing the Validity of CRM ROI Studies.

Competency Modeling & Reporting ... Competency Coach® consulting, services, and products insure that you are spending your personnel development dollars most effectively. This is the subject of our book, Effective Competency Modeling & Reporting: A Step-by-Step Guide for Improving Individual & Organizational Performance (AMACOM 2000).

Competency Coach® CD-ROM installation addendum ... Resolves two problems when installing the working model version of Competency Coach® from the CD-ROM accompanying Effective Competency Modeling & Reporting, Appendix, page 333 (AMACOM 2000):

(1) The read-only protection "Error 111: Cannot write to a Read-only file"

(2) The error in finding the CTL3D.DLL file upon startup.