TDM/McGraw-Hill audio Management Development Series, 50 minutes.

The International Program Source video, 50 and 30 minutes.

When dealing with people, it often seems that whatever we most want to do will generate the worst result ... and whatever we least want to do will generate the best. This is particularly true when faced with interpersonal conflict. This timely, useful program helps convert what we want to do into what we should do.

Resolving conflicts can help us be more productive at work, healthier and happier. Businesses are finding the conflict-generated costs of lowered productivity and impaired customer relations can be significantly reduced. This is an involve-the-audience program demonstrating methods of reducing stress, solving problems, and enjoying more positive relationships with co-workers, employees or customers.

contents

How to take criticism non-defensively
Eliminating blocks in relating to others
Creating a more people-positive work environment

Using the “emotion orgy” to calm other people
Why the “sandwich method” of criticism creates more problems
Overcoming the “wheelbarrow syndrome” which crushes
     new ideas